Privacy Policy – Grass Feathers
Last Updated: 06-09-2025
Grass Feathers (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.grassfeathers.com) or use our services.
01. Information We Collect
We may collect the following information when you interact with our website:
- Personal Information: Name, phone number, email, billing/delivery address, payment details (when placing an order).
- Order Details: Products purchased, transaction history.
- Technical Data: IP address, browser type, device information, and cookies.
02. How We Use Your Information
Your information is used to:
- Process and deliver orders.
- Send order confirmations, invoices, and delivery updates.
- Provide plant care guides and customer support.
- Improve our website, services, and customer experience.
- Send promotional offers (only if you opt-in).
03. Payments & Security
- All online payments are processed securely through trusted payment gateways.
- Grass Feathers does not store your card or UPI details.
- Cash on Delivery (COD) orders require only basic contact details for delivery.
04. Cookies & Tracking
- Our site uses cookies to enhance your browsing experience (e.g., remembering your cart and preferences).
- You can disable cookies in your browser settings, but some features may not work properly.
05. Sharing of Information
- We do not sell or rent your data to third parties.
- Information may be shared only with trusted partners (like courier and payment providers) to complete your order.
- Legal disclosure may occur if required by law or government authorities.
06. Data Retention
- We retain your order and account information for as long as required for legal, accounting, or support purposes.
- You may request deletion of your personal data by contacting us.
07. Your Rights
As a customer, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Opt-out of marketing communications anytime.
08. Children’s Privacy
- Our services are not directed to children under 13. We do not knowingly collect their data.
09. Changes to This Policy
- We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.
10. Contact Us
For questions or concerns, reach us at
-
Mobile: +91 90925 72223
-
WhatsApp: Chat on WhatsApp
-
Email: leaf@grassfeathers.com
